We do take good care of our products in order to make sure customers receive our quality products in the very best condition.Therefore, no return/exchange/refund request is allowed due to change of mind or when buyer has not followed product storage and usage instructions.
Our return policy covers all regular priced items and is valid for 24 hours from date of receipt of shipment.
Returns are only accepted for defected/damaged items. To be eligible for a return:
- Proof of purchase (Sales invoice or receipt)
- Proof of damaged item (pictures/videos)
- Product must be in complete condition (free gifts, accessories, original packaging).
If above criteria have been met and customer would like to apply for an exchange/refund, then contact us at 03-6274 7853 / 011-6508 0818 or email us at firstname.lastname@example.org within 24 hours upon receipt of shipment. For quality control, please send back the damaged/broken item.
We will provide the return address to the customer. Once the returned product has been received it will be inspected by our QC department and we will notify the customer of the approval or rejection of the exchange. We reserve the right to reject any return, exchange if deemed unfit or unreasonable.
By default, the customer will be provided with an exchange for the damaged/broken item. In the event that the item is out-of-stock, customer can opt to exchange for any other available item, or receive a refund on the purchase (if refund policy below is met). For exchanges to other available items of lower value, no refund will be given for the difference in amount. For exchanges to other available items of higher value, customer will be required to pay for the difference in value.
A refund (on the original amount paid) will only be allowed if the returned item is out-of-stock. Shipping costs are non-refundable. If a refund request is approved, it will be processed, and a credit will automatically be applied, within 21 working days.
Note: If refund has not been received after 21 working days, first, contact the credit card company, (It may take some time before the refund is officially posted). Next, contact the bank. (There is often some processing time before a refund is posted.) If all of this has been done and still no refund has been received, customer then should contact us at email@example.com.